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Pokies Lounge Casino
Pokies Lounge Casino

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Terms and conditions

These Terms and Conditions ("Terms") govern your use of Pokies Lounge Casino's services, including access to our website, mobile app, and any other associated platforms or services (collectively referred to as "Services").

Acceptance of Terms

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Services.

Age and Legal Restrictions

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services.
  • The Services are intended for residents of Australia, New Zealand, Canada, and select European countries. If you are accessing the Services from outside these jurisdictions, please note that local laws may apply.

Account Registration

Eligibility

To register an account with Pokies Lounge Casino, you must provide accurate and complete information, including your name, email address, date of birth, and other required details.

KYC and Verification Requirements

You agree to comply with our Know Your Customer (KYC) procedures, which may require verification of your identity through documents or other means. Failure to comply with these requirements may result in account suspension or closure.

Responsibility for Account Security

You are responsible for maintaining the security and confidentiality of your account login credentials and any associated information.

Deposits and Withdrawals

Accepted Payment Methods

We accept various payment methods, including credit/debit cards (Visa/MasterCard), e-wallets (Skrill/Neteller), and cryptocurrencies (Bitcoin/Ethereum/USDT).

Minimum and Maximum Limits

Minimum deposit: A$25Maximum deposit: A$5,000Minimum withdrawal: A$100Maximum withdrawal: A$10,000 per week

Processing Times and Fees

Deposits are processed instantly.Withdrawals are processed within 24-48 hours after verification.

Anti-Money Laundering Policy

We adhere to strict anti-money laundering policies, including monitoring transactions for suspicious activity.

Bonuses and Promotions

How Bonuses Are Credited

Bonuses may be credited to your account upon successful completion of a promotional offer or as part of our loyalty program.

Wagering Requirements

You must wager the bonus amount at least 30 times before withdrawing any winnings associated with the bonus.

Expiry and Abuse Clauses

Bonuses expire after seven days. Abuse of bonuses, including collusion or manipulation, may result in account suspension or closure.

Gameplay and Fairness

RNG Usage

We utilize Random Number Generators (RNGs) to ensure fair and random outcomes for all games.

Game Malfunctions

In the event of a game malfunction, we reserve the right to void any bets or winnings associated with that game.

Limits on Play and Responsible Gaming Tools

We offer responsible gaming tools, including self-exclusion options, deposit limits, and wagering limits. You can access these tools through your account settings.

Responsible Gambling

Self-Exclusion Options

You may choose to self-exclude from using the Services for a specified period or permanently.

Deposit, Wager, and Session Limits

You can set deposit limits (daily/weekly/monthly) through your account settings. Wagering limits apply to all games.

Help and Support Links

We provide links to responsible gaming organizations and resources, including:

  • Gambling Help Online
  • National Gambling Helpline
  • Gambler's Anonymous

Prohibited Activities

Bonus Abuse

Abuse of bonuses, including collusion or manipulation, may result in account suspension or closure.

Fraud, Collusion, or Manipulation

Any attempt to defraud or manipulate the Services will be prosecuted to the fullest extent of the law.

Use of Bots or Automated Systems

Using bots or automated systems to play games is strictly prohibited and may result in account suspension or closure.

Account Suspension and Closure

Voluntary Account Closure

You can request to close your account through our support team.

Breach of Terms

We reserve the right to suspend or close your account if you breach these Terms.

Inactivity and Dormant Accounts

Accounts with no activity for a period exceeding 12 months may be considered dormant and subject to closure.

Privacy and Data Protection

Information Collected

We collect personal data, including name, email address, date of birth, and other required details.

Use and Storage of Personal Data

We use your personal data in accordance with our privacy policy, which is available on our website. We store your data securely and adhere to GDPR compliance (if applicable).

Limitation of Liability

Losses

You acknowledge that there are risks associated with using the Services, including potential losses.

System Errors

We reserve the right to void any bets or winnings associated with a system error.

Third-Party Links

We provide links to third-party websites and services. We are not responsible for their content, policies, or performance.

Amendments and Updates

Right to Modify the Terms

We reserve the right to modify these Terms at any time without prior notice.

Notification of Changes

You agree to regularly review our website for updates on these Terms.